Privacy Policy

STARS is committed to preserving the privacy of its members through all our communications. We will never share or sell your information.

This Privacy Policy explains how STARS uses and protects any information you give when you visit our website.

Who are we?

STARS is a UK registered charity (no. 1084898) dedicated to working to improve the diagnosis, treatment and quality of life for all those affected by arrhythmias. Our registered address is Unit 6B, Essex House, Cromwell Business Park, Chipping Norton, OX7 5SR, UK.

What type of information is collected from you?

Information we collect might include your name, address, email address, contact numbers, and information including but not limited to the number of website visits, and resources accessed and downloaded.

If you donate online or purchase a product from our online shop, we do not store your card information, it is collected by our third-party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions.

How do we collect information from you?

We obtain information about you through our website, for example when you contact us for information, shop online, make a donation, become a member or if you register to receive our newsletters.

How is your information used?

We may use your information to:

  • Send you communications that you have requested about charity news, information, events and how you can support us. 
  • Process donations you have made
  • Process orders that you have placed

We will not share, sell or rent your information to third parties.

Your preferences

You can choose if you would like to receive information from us. If you do not wish to receive information about our charity please visit and tick the relevant boxes on the Communications Preferences form. Unless we receive your consent, we will not contact you for marketing purposes by email, phone or post. You can change your marketing preferences at any time by emailing

Storage and use of personal information

STARS obtains personal contact information when an enquiry is made to the Charity. Consent to hold this information is obtained verbally or via completion of an online form, email or letter. All contact information and correspondence from members, non-members, groups and organisations is stored securely on an electronic database which only staff members can access.

STARS collects information which helps staff to identify enquirers when they make contact. STARS also monitors and uses information relating to our resources and services. This includes, but is not limited to, the number of website visits including individual web pages and the resources accessed and downloaded.

STARS uses information about patients and medical professionals to develop and provide support services, educational resources and to raise awareness relevant to its members. Members of STARS will receive regular paper and electronic communications providing information on our current projects, campaigns and events.

Links to third party websites

Our websites contain links to other websites such as affiliate groups and organisations. These links are provided for further information only and the content of such websites is not approved by or the responsibility of STARS. These links are not necessarily permanent and can be advertised to members through various electronic communications.

STARS relies upon the expertise of the Medical Advisory Committee for publishing the best available information. In the first instance, STARS's preference is to use data that has been directly sourced or approved by one of its committee members. However, information produced by the NHS, NICE, arrhythmia societies and heart rhythm organisations provide a valuable source of national research, data and guidelines.


'Cookies' are small text files that are stored by the web browser on your computer or mobile phone. Websites use these files to store information such as personalisation details or the contents of a shopping basket.  

Changes to our privacy policy

We keep our privacy policy under regular review and we will place any updates on this web page.

How to contact us

Please contact us if you have any questions about our privacy policy or information we hold about you by emailing or write to us at Unit 6B, Essex House, Cromwell Business Park, Chipping Norton, OX7 5SR, UK

Please click here to download our full privacy policy


Get in touch for more help and information

+44 (0) 1789 867


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