STARS Patient Information

Insurance, Travel and Disability Information

Disability Rights Information

Disability Rights UK has been formed through a unification of Disability Alliance, Radar and National Centre for Independent Living on 1 January 2012. We aim to be the largest national pan-disability organisation led by disabled people.

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Upon diagnosis of a health condition, you should always refer to the DVLA for the latest driving guidelines and restrictions. Their website is regularly updated and will list the numerous conditions.  It is a legal requirement to notify the DVLA if the condition you have been diagnosed with is listed Browse: Driving and transport - GOV.UK (

For information on driving with syncope please visit the DVLA website:

Prestige Keep Moving Car Insurance
Prestige Keep Moving have a specialist car insurance scheme provided by The A&A Group Ltd. STARS members can also benefit from a free MOT with Halfords when you renew your car insurance with them!

Call 0800 3308057 or 0333 4001580 for mobiles, or submit your details online and they will ring you shortly afterwards with the quotation. (If you have more modifications than the box allows, they will take those details when they ring you). Please ensure you put your correct renewal date, those not due within 30 days will be contacted nearer the time.

Please quote ‘STARS’ and Prestige will make a donation with every policy taken out & every renewal thereafter.”


Life Insurance

We know that life is never predictable. That's why we specialise in finding Life Cover for All throughout the UK including those with medical conditions including Syncope, RAS and POTS.

Just because you may have a health problem, you still want to live life to the full and that includes taking advantage of the benefits that Life Insurance can provide.

With a medical condition, your life goes on . . . . . . and so should your insurance cover.

If you choose to use Life Cover for All, please mention that you found the insurance through STARS and Life Cover For All will donate £100 to STARS per application.

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If you are planning a trip, here is some general guidance for you to consider before and during your holiday:

Before travelling

  • Make an appointment with your doctor. They know your medical history, so they will be the best person to advise you. Tell them how long you’re going for and ask if you need to take any precautions or if any immunisations are necessary.
  • Altitude (eg if climbing) usually does not affect an arrhythmia, but it is always safer to discuss any concerns with your doctor before going
  • Find out about local medical facilities. If you have a device (Pacemaker or ICD), it may be uncommon at some exotic locations.
  • If you’re an EU citizen travelling to or via the continent, take your EHIC card. If you do not have one, they are available free of charge on the internet.
  • Get a medical ID bracelet or necklace and wear it on you during the trip. This may state your medical condition, any implanted devices you may have, medication you take, and your doctor's contact details. Digital ID is available and carries a lot of information on your condition.
  • Get some flight socks (also known as compression stockings) to help blood flow. Studies show that wearing them during flights of four hours or more can significantly reduce swollen ankles and risk of DVT. They come in a variety of sizes and there are also different levels of compression. Flight socks are available from pharmacies, airports and many retail outlets. It's vital that compression stockings are measured and worn correctly. Ill-fitting stockings could further increase the risk of DVT. Take advice on size and proper fitting from a pharmacist or other health professional.
  • Remember to pack more medication than you will need in your baggage.
  • STARS offers Alert Cards which are the size of a credit card. They provide key information on what to do in the event of an RAS or Syncope attack. These are perfect for a holiday as they can be carried with you and given to your family and friends with whom you are traveling. For further information click here.
  • If you have recently had DVT you are probably taking an anticoagulant to prevent the formation of blood clots. If that's the case then your risk of developing DVT is low and there is no reason why you can't travel, including long-haul. However, if you're still in the recovery phase, you should get the all-clear from your doctor before travelling.

While travelling

  • Carry some medication on you.  Take advice on how to take medication if on long haul flights with significant time changes.
  • Tell security about any implants. Don’t go through metal detectors because they may interfere with your device. Ask to be frisked manually.
  • Get up and stretch your legs while travelling to reduce the risk of blood clots forming.
  • Do anti-DVT exercises at least every half an hour. Raise your heels, keeping your toes on the floor, then bring them down. Do this 10 times. Then raise and lower your toes 10 times.
  • Carry water to counter the effects of dehydration.
  • Wear loose comfortable clothes.
  • Wear your flight socks throughout the flight.
  • Don’t drink too much alcohol and avoid sleeping pills.

At the destination

  • Keep as much as you can to your normal sleep pattern to avoid becoming over-tired.
  • Try not to exert yourself more than you usually do. Pushing yourself too hard could trigger syncope.
  • Stick to your normal diet as much as possible. Alcohol and overeating can trigger syncope
  • Get immediate medical help if you have unusual syncope symptoms. 

Advice on preparing for your holiday

Information and advice on how to prepare and manage syncope in a hot country.


Travel Insurance

When you have been diagnosed with a heart condition it can be very difficult and expensive to find travel insurance. Below is a list of insurers whom STARS has found to be sympathetic to travellers who have a heart condition, alternatively download our travel insurance providers sheet here. Inclusion on this list does not constitute approval from STARS and any insurance provided is the responsibility of the individual concerned.

  • Ok To Travel. It is important that you have adequate travel insurance in place before you travel which covers your pre-existing medical conditions. Most standard travel insurance policies do not provide this type of cover. Ok To Travel specialise in covering pre-existing conditions and all medical conditions are considered, they also have no upper age limits. To obtain a quote online just click here or call 01223 446 920 and let them know you heard of them through this us. Purchasing a policy with Ok To Travel may result in a donation to Arrhythmia Alliance, AF Association and STARS. This will support the valuable work of the charity and involve no cost to the buyer. As with most insurance contracts/products that take into account medical conditions, there is a health screening. This is completed by telephone or online. The assessment is conducted by a professional team of medically informed agents. They aim to make the process convenient, sensitive, confidential and discreet. All travel insurance policies are underwritten by Union Reiseversicherung AG (URV).
  • is a travel insurance price comparison site with a difference. It is specifically designed to help travellers who need travel insurance cover for pre-existing medical conditions, and what’s more they will give 10% to STARS if you purchase a policy through them.
  • are proud to offer travel insurance cover to travellers of any age, with or without pre-existing medical conditions. Travelling companions can also be covered on  the same policy.

    STARS receive donations of up to 25% on the total premium excluding Insurance Premium Tax for any policies purchased using this link or by calling 0330 024 9906 and quoting 'STARS'.

  • Free Spirit Travel Insurance can provide specialist peace of mind insurance to cover all types of syncope and any other pre-existing medical condition(s) you may have. Travelling should be for everyone and that’s why there's no age limits on the policies. Better still, you will get 24/7 access to the emergency medical assistance helpline, just in case! If you can’t get the cover you need elsewhere due to your age or health, Free Spirit should be able to help so why not try them today. STARS will receive 20% of the gross premium (excluding insurance premium tax) on Free Spirit policies purchased from the website using this link or by calling 02392 419 070 (8am-6pm Monday-Friday) and quoting ‘STARS’
  • Able2Travel is a caring and sensitive travel insurance solution for travellers with medical conditions.  Visit the website or call 01892 839501 for a quote (Mon - Fri 9am-5pm). Mention ‘Syncope’ and Able2Travel will donate 10% for any policy purchased to STARS.
  • Insurance Choice is able to provide normal terms for many people with pre-existing conditions. Insurance Choice also donate 20% of the net premium of every policy purchased to STARS if you call 08432278265 to purchase your insurance.

Inclusion on STARS website does not constitute approval from STARS and any insurance provider is the responsibility of the individual concerned.  


Top tip: Don’t forget to take your European Health Insurance Card (EHIC) when travelling in Europe.

An EHIC will enable you to access state-provided healthcare in European Economic Area (EEA) countries, at a reduced cost, or sometimes for free. It will cover your treatment until you return to the UK. It also covers treatment of pre-existing medical conditions however the card is not an alternative to travel insurance.
For more information on the EHIC click here.


Get in touch for more help and information

+44 (0) 1789 867


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