AF Association News & Events
NHS 111 - Just Think 111 First
NHS England and NHS Improvement has launched the next phase of the latest ‘Help Us, Help You’ campaign which focuses on the NHS 111 service as a new way to access A&E.
If you have an urgent but not life-threatening medical need, make sure you contact NHS 111 first rather than going straight to A&E. If you do need urgent care, then NHS 111 can now book you in to be seen quickly and safely in A&E. As well as this, NHS 111 is also able to direct you to or book an appointment at Urgent Treatment Centres, GP surgeries, pharmacies, emergency dental services and walk-in clinics.
Contacting 111 first will also help the NHS to keep you safe by maintaining social distancing and ensure that you receive the right care in the right place, in a more timely and safe way.
If you or your loved one have a life-threatening illness or injury then you should always use 999 and if you do arrive at A&E without contacting NHS 111 you will still receive medical care, with emergency treatments prioritised.
If you have hearing loss, are Deaf or have difficulties communicating you can also access NHS 111 by textphone on 18001 111 and British Sign Language (BSL) users can use the NHS 111 BSL interpreter service via nhs.uk/111
Just think 111 first. When you think you need A&E, contact NHS 111 by phone or online.
For more information about how to use the NHS 111 service including information in BSL, easy read, large print and audio visit nhs.uk/111