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Fundraising Promise

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Arrhythmia Alliance are members of the Fundraising Standards Board.  The Fundraising Standards Board is the independent self-regulatory body for UK fundraising. 

As members of the Fundraising Standards Board's self-regulatory scheme you can Give With Confidence, knowing that we comply with its principles:

We Are Committed to High Standards

We do all we can to ensure that fundraisers, volunteers and fundraising contractors working with us to raise funds, comply with the Codes and with this Promise
• We comply with the law including those that apply to data protection, health and safety and the environment

We Are Honest and Open

We tell the truth and do not exaggerate
• We do what we say we are going to do
• We answer all reasonable questions about our fundraising activities and costs

Please contact us on 01789 867 501 or email info@heartrhythmalliance.org if you have any questions.

We Are Clear

We are clear about who we are, what we do and how your gift is used
• Where we have a promotional agreement with a commercial company, we make clear how much of the purchase price we receive
• We give a clear explanation of how you can make a gift and amend a regular commitment

We Are Respectful

We respect the rights, dignities and privacy of our supporters and beneficiaries
• We will not put undue pressure on you to make a gift and if you do not want to give or wish to cease giving, we will respect your decision
• If you tell us that you do not want us to contact you in a particular way we will not do so

We Are Fair and Reasonable

We take care not to use any images or words that cause unjustifiable distress or offence
• We take care not to cause unreasonable nuisance or disruption

We Are Accountable

If you are unhappy with anything we have done whilst fundraising, you can contact us to make a complaint on 01789 867 501  (Monday to Friday, 9am to 5.00pm), email fundraising@heartrhythmcharity.org.uk or write to us at Fundraising, PO Box 3697, Stratford-upon-Avon, Warwickshire, CV37 8YL
• If you are unhappy with anything we have done whilst fundraising, you can contact us to make a complaint. We have a complaints procedure, a copy of which is available on request
• If we cannot resolve your complaint, we accept the authority of the Fundraising Standards Board to make a final adjudication

Visit the Fundraising Standards Board


Get in touch for more help and information

+44 (0) 1789 867 501info@heartrhythmalliance.org

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